Heating and Air Conditioning Services, West Bridgewater, MA
 "We've been a big supporter since the program's launch, and in 2004, we processed 136 rebates (with 149 units) and received $12,500 in incentives. The homeowners appreciate the rebates, and the mechanics on our staff are very proud when they become NATE certified. Our technicians also become more confident and knowledgeable on the job, and this improves customer service and reduces call backs. It is a win-win situation for everyone, and COOL SMART has been a big part of our success." - Jim Papasodero, General Manager, Heating and Air Conditioning Services (West Bridgewater, MA)
Mark E Meacham, Charlton, MA
"We found the COOL TALK meetings that were held by the sponsors of COOL SMART to be an invaluable source of information, because these discussions provided a viewpoint on the whole system and the impact QIV can have on total efficiency. It was a breath of fresh air to learn about QIV services and how they can accurately verify an HVAC unit, ensure the system is operating correctly and help show that airflow matches the EER ratings." - Mark and Sue Meacham, Owners, Mark E. Meacham (Charlton, MA)
Program Results
The COOL SMART program launched in 2004. By the end of 2006, 4823 customers received COOL SMART rebates totaling $1,883,916.
Quality Installation Verification Testimonies
Boucher Energy Systems, Inc., Mendon, MA
"Quality Installation Verification (QIV) fits in perfectly with our business plan, because it helps us achieve our goal of installing quality HVAC systems that optimize comfort and are energy efficient. As a third-party service, QIV services check for the proper refrigerant charge and air flow and then report on any repairs and/or adjustments that may be needed. This not only provides our techs with valuable feedback and reduces callbacks, but demonstrates the quality of our installation to our customers." - Joel Boucher, Vice President, Boucher Energy Systems, Inc. (Mendon, MA)
Marc's Sheet Metal, Inc., Assonet, MA
 "Quality Installation Verification services (QIV) has made a positive impact on three aspects of our business: internally, professionally and externally. First, the QIV service we use has greatly improved our technicians' skills and increased their confidence. In the last three and a half years, we haven't had one compressor failure, an achievement that helps to set us apart from the competition. Lastly, QIV services build customer trust and loyalty, probably the most valuable benefit you could ask for." - Marc L. Messier, President, Marc's Sheet Metal, Inc. (Assonet , MA)
Central Cooling and Heating, Woburn, MA
"We recently became a COOL SMART QIV participating contractor and have already seen an improvement in our technician's skills. Because QIV checks for and reports on refrigerant charge and system air flow, we're able to increase energy efficiency and improve the indoor comfort level with pinpoint accuracy. COOL SMART also makes it easy to participate. They provide free classroom training on QIV testing and procedures, and offer great cash incentives. We feel it makes good business sense to implement QIV because it increases customer loyalty and sets you apart from everyone else." - Darren Hamilton, Owner, Central Cooling and Heating (Woburn, MA)
Eaton Mechanical/Scudder Fuel, Brockton, MA
"Becoming a COOL SMART QIV participating contractor is a win-win situation for us and our customers. The QIV service we use helps to reduce call backs and time spent on the job troubleshooting. Plus, we are able to demonstrate a quality installation through 3rd party verification - something our competition can't do. COOL SMART also offers great QIV cash and training incentives in addition to their residential rebate program. All in all, we're very happy to be a participant." - Keith Eaton, Service Manager, Eaton Mechanical/Scudder Fuel (Brockton, MA)
Wilson Services, Inc., Easthampton, MA
"Our company implemented Quality Installation Verification services (QIV) this spring. The QIV tool we selected has increased our staff's confidence and helps to ensure the HVAC system has been installed properly. Our goal is to give our customers the best installation we can possibly give them, and with QIV we're able to achieve that." - Gary Wilson, Owner, Wilson Services, Inc. (Easthampton, MA)
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